Why does it matter for your business? Brand advocacy is when your biggest fans tell their followers and audience how much they love your brand. It improves brand perception that builds trust and likability. People see the advocate’s information as more authentic, which reflects positively on your company and gives your brand a sense of authenticity. Advocates can boost your brand by talking positively about your products and services. This can help you get more leads, sales, and hiring prospects, and overall growth for your company. If you get talked about a lot, the media may write about you. This can help you get more people interested in your brand and trust you more in the community. Getting brand advocates can help you reach more people. They share good things about your product/service on their social media accounts and introduce you to new potential customers. Use brand advocacy instead of costly marketing. It involves loyal customers spreading the word, saving you money for other business needs.